DRC Level 3 Introductory Award in to First Line Management |
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This programme short programme covers a range of communication skills for first line managers and is recognised with 10 hour verificable, core CPD .
The programme is designed to enable learners to decide whether home learning suits their learning style. THey will then be equipt to decide whether to build on with sucess and go ahead with the full first liine management award
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Tasks |
Pass Elements | |
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1 Understand processes for communication at work |
P1 P2 |
Outline the stages in the communication process Identify possible barriers to communication in the workplace and describe how those barriers could be overcome |
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2 Specify a range of skills for workplace communication |
P3 P4 |
Name different ways to ensure effective communication in the workplace and give an advantage and a disadvantage of each Explain how non-verbal communications can influence the receiver |
This progamme is supported by:
Course Workbook and Powerpoint Presentation
Telephone tutorials on request
Rapid assessment and feedback services
Course Fees
£50.00 ex. VAT |  |
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